OS X Mavericks 10.9.2 Kernel Panics and SMB

Question

OS X Mavericks 10.9.2 Kernel Panics and SMB

I will try to present this information as concisely as possible. We have numerous iMacs in our company.

All are running OS X 10.9.2.

They share files using a MacMini running OS X Mavericks Server 10.9.2.

Periodically different iMacs are experiencing kernel panics.

Most of the iMacs are model 13,1

A couple that have experienced the problem are 8,1.

At least one that has the experience regularly is 12,1.

A couple of machines might have Sophos running, but it typically is not indicated in the backtrace.

There is no weird hardware. A couple of machines have a ScanSnap scanner connected, but most do not, and the kernel panics still occur.

The list of kernel extensions is clean. It's all com.apple.EXTENSION NAME all the way down. Nothing that isn't from Apple.

What they all have in common at the time of the crash is the following:

-----------------------------------------------------

Kernel Extensions in backtrace:

com.apple.filesystems.smbfs(2.0)[8A68DA4E-715B-3B79-92A2-DC4769BB94DA]@0xffffff 7f883c1000->0xffffff7f8840cfff

dependency: com.apple.kec.corecrypto(1.0)[DB137B94-65D2-32AF-B5BC-80A360E104C3]@0xffffff7f8 6fc0000

dependency: com.apple.kext.triggers(1.0)[A7018A2E-1C0C-37B8-9382-67786A396EAF]@0xffffff7f87 a31000

BSD process name corresponding to current thread: Finder

Mac OS version:

13B42

-----------------------------------------------------

Kernel Extensions in backtrace:

com.apple.filesystems.smbfs(2.0.1)[CB54D39D-7687-3188-AE59-5B2AA4F5AD6A]@0xffff ff7fa0cdc000->0xffffff7fa0d27fff

dependency: com.apple.kec.corecrypto(1.0)[DB137B94-65D2-32AF-B5BC-80A360E104C3]@0xffffff7f9 f578000

dependency: com.apple.kext.triggers(1.0)[A7018A2E-1C0C-37B8-9382-67786A396EAF]@0xffffff7f9f e84000

BSD process name corresponding to current thread: Finder

Mac OS version:

13C64

----------------------------------------------------

These folks connect to the server and stay there all day. They are encouraged to disconnect from the server and restart their computers at night, but sometimes they don't.

Still the Kernel Panics only started after 10.9.1 and have continued under 10.9.2. They seem to me to be related to smb2.0 and connecting to the OS X Mavericks Server. They might have started before 10.9.1 like at (10.9.0) but it was only reported to me after they noticed it was happening to multiple people and it seemed to be somewhat chronic.

I've also looked through the support site here and found many people complaining about what seem to be similar problems blaming everything from flash drives to anti-malware software, and I've found that they too had the smbfs kext in backtrace.

I have 2 iMacs on my desk in my office. 14,1 and 14,2 and I experience no kernel panics, but then I'm never connected to an smb server, either.

Has anyone else heard of SMB causing kernel panics? At this point, it is not the end of the world though my client expects a solution ASAP. It can cause a person to lose a great deal of work.

As always any help will be sincerly and greatly appreciated and if I've broken some weird arcane rule about where I post what in this forum, I humbly apologize to those who take such matters very seriously. It is not intentional.

Here are 3 of full kernel panic dumps for examination:

Victor - 3/11

Anonymous UUID: 4C03ADE2-617B-0A3D-B1C0-79E904A59CCA

Tue Mar 11 16:45:55 2014

panic(cpu 0 caller 0xffffff801eadbe2e): Kernel trap at 0xffffff7fa0ceb633, type 13=general protection, registers:

CR0: 0x0000000080010033, CR2: 0x000000010e3c7fa8, CR3: 0x000000004d0ae000, CR4: 0x0000000000000660

RAX: 0x33232050206e6190, RBX: 0xffffff80269f7968, RCX: 0x0000000003000000, RDX: 0xffffff80269f7968

RSP: 0xffffff8064e02950, RBP: 0xffffff8064e031b0, RSI: 0x0000000000000000, RDI: 0xffffff80269f7968

R8: 0xffffff8064e031c0, R9: 0x000000000000000c, R10: 0x00000000000001b0, R11: 0x0000000000000040

R12: 0x0000000000000001, R13: 0xffffff8064e02988, R14: 0x33232050206e6168, R15: 0xffffff8064e031c0

RFL: 0x0000000000010202, RIP: 0xffffff7fa0ceb633, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x000000010e3c7fa8, Error code: 0x0000000000000000, Fault CPU: 0x0

Backtrace (CPU 0), Frame : Return Address

0xffffff8059d7ac50 : 0xffffff801ea22fa9

0xffffff8059d7acd0 : 0xffffff801eadbe2e

0xffffff8059d7aea0 : 0xffffff801eaf3326

0xffffff8059d7aec0 : 0xffffff7fa0ceb633

0xffffff8064e031b0 : 0xffffff7fa0d1c375

0xffffff8064e031f0 : 0xffffff7fa0d0e3e5

0xffffff8064e03290 : 0xffffff7fa0d1611e

0xffffff8064e032f0 : 0xffffff7fa0d1591e

0xffffff8064e033f0 : 0xffffff7fa0d19e3d

0xffffff8064e03490 : 0xffffff7fa0cef594

0xffffff8064e03590 : 0xffffff7fa0cf92fd

0xffffff8064e03720 : 0xffffff7fa0cf1cff

0xffffff8064e03a00 : 0xffffff801ebfd007

0xffffff8064e03ae0 : 0xffffff801ebf4330

0xffffff8064e03b80 : 0xffffff801ebe63d5

0xffffff8064e03c30 : 0xffffff801ebe6c92

0xffffff8064e03f50 : 0xffffff801ee3e363

0xffffff8064e03fb0 : 0xffffff801eaf3b26

Kernel Extensions in backtrace:

com.apple.filesystems.smbfs(2.0.1)[CB54D39D-7687-3188-AE59-5B2AA4F5AD6A]@0xffff ff7fa0cdc000->0xffffff7fa0d27fff

dependency: com.apple.kec.corecrypto(1.0)[DB137B94-65D2-32AF-B5BC-80A360E104C3]@0xffffff7f9 f578000

dependency: com.apple.kext.triggers(1.0)[A7018A2E-1C0C-37B8-9382-67786A396EAF]@0xffffff7f9f e84000

BSD process name corresponding to current thread: Finder

Mac OS version:

13C64

Kernel version:

Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64

Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953

Kernel slide: 0x000000001e800000

Kernel text base: 0xffffff801ea00000

System model name: iMac8,1 (Mac-F226BEC8)

System uptime in nanoseconds: 1168485931687530

last loaded kext at 1143805190324385: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7fa0d95000, size 49152)

last unloaded kext at 1143889578217292: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7fa0d95000, size 32768)

loaded kexts:

com.apple.filesystems.afpfs 11.1

com.apple.nke.asp-tcp 8.0.1

com.apple.filesystems.smbfs 2.0.1

com.apple.driver.AudioAUUC 1.60

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.iokit.IOBluetoothSerialManager 4.2.3f10

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.3f10

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleHDA 2.6.0f1

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleLPC 1.7.0

com.apple.driver.AppleBacklight 170.3.5

com.apple.driver.AppleUpstreamUserClient 3.5.13

com.apple.driver.AppleMCCSControl 1.1.12

com.apple.kext.AMDFramebuffer 1.2.0

com.apple.ATIRadeonX2000 8.2.4

com.apple.kext.AMD2600Controller 1.2.0

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleIRController 325.7

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.iokit.SCSITaskUserClient 3.6.6

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.5.1

com.apple.driver.AppleUSBHub 666.4.0

com.apple.driver.AppleAHCIPort 3.0.0

com.apple.driver.AppleIntelPIIXATA 2.5.1

com.apple.iokit.AppleYukon2 3.2.3b1

com.apple.driver.AirPortBrcm43224 700.36.24

com.apple.driver.AppleUSBEHCI 660.4.0

com.apple.driver.AppleUSBUHCI 656.4.1

com.apple.driver.AppleFWOHCI 4.9.9

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleACPIButtons 2.0

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 2.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0

com.apple.nke.applicationfirewall 153

com.apple.security.quarantine 3

com.apple.driver.AppleIntelCPUPowerManagement 216.0.0

com.apple.security.SecureRemotePassword 1.0

com.apple.iokit.IOSurface 91

com.apple.iokit.IOSerialFamily 10.0.7

com.apple.iokit.IOBluetoothFamily 4.2.3f10

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.3f10

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 2.6.0f1

com.apple.vecLib.kext 1.0.0

com.apple.iokit.IOAudioFamily 1.9.5fc2

com.apple.kext.OSvKernDSPLib 1.14

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.driver.AppleHDAController 2.6.0f1

com.apple.iokit.IOHDAFamily 2.6.0f1

com.apple.driver.AppleSMC 3.1.8

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.driver.AppleSMBusController 1.0.11d1

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.kext.AMDSupport 1.2.0

com.apple.AppleGraphicsDeviceControl 3.4.35

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.IOPlatformPluginFamily 5.7.0d10

com.apple.driver.AppleUSBHIDKeyboard 170.15

com.apple.driver.AppleHIDKeyboard 170.15

com.apple.iokit.IOUSBHIDDriver 660.4.0

com.apple.driver.AppleUSBMergeNub 650.4.0

com.apple.driver.AppleUSBComposite 656.4.1

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.6

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOATAPIProtocolTransport 3.5.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6

com.apple.iokit.IOUSBUserClient 660.4.2

com.apple.iokit.IOAHCIFamily 2.6.5

com.apple.iokit.IOATAFamily 2.5.2

com.apple.iokit.IO80211Family 630.35

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOUSBFamily 675.4.0

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOFireWireFamily 4.5.5

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 278.11

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.AppleKeyStore 2

com.apple.driver.DiskImages 371.1

com.apple.iokit.IOStorageFamily 1.9

com.apple.iokit.IOReportFamily 23

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 2.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

com.apple.kec.pthread 1

And Another:

Anonymous UUID: 26F7B81C-8572-DAE2-942F-4A418E37403A

Tue Feb 25 16:15:34 2014

panic(cpu 0 caller 0xffffff800aedc19e): Kernel trap at 0xffffff7f8c699b33, type 13=general protection, registers:

CR0: 0x0000000080010033, CR2: 0x0000000102b0bc2c, CR3: 0x000000003efe8058, CR4: 0x00000000000606e0

RAX: 0x746e65696c43208c, RBX: 0xffffff8017094968, RCX: 0x0000000003000000, RDX: 0xffffff8017094968

RSP: 0xffffff808b20a950, RBP: 0xffffff808b20b1b0, RSI: 0x0000000000000000, RDI: 0xffffff8017094968

R8: 0xffffff808b20b1c0, R9: 0x000000000000000c, R10: 0x00000000000001b0, R11: 0x0000000000000040

R12: 0x0000000000000001, R13: 0xffffff808b20a988, R14: 0x746e65696c432064, R15: 0xffffff808b20b1c0

RFL: 0x0000000000010202, RIP: 0xffffff7f8c699b33, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x0000000102b0bc2c, Error code: 0x0000000000000000, Fault CPU: 0x0

Backtrace (CPU 0), Frame : Return Address

0xffffff807eb65c50 : 0xffffff800ae22f69

0xffffff807eb65cd0 : 0xffffff800aedc19e

0xffffff807eb65ea0 : 0xffffff800aef3606

0xffffff807eb65ec0 : 0xffffff7f8c699b33

0xffffff808b20b1b0 : 0xffffff7f8c6ca3eb

0xffffff808b20b1f0 : 0xffffff7f8c6bc569

0xffffff808b20b290 : 0xffffff7f8c6c429b

0xffffff808b20b2f0 : 0xffffff7f8c6c3ac4

0xffffff808b20b3f0 : 0xffffff7f8c6c7fba

0xffffff808b20b490 : 0xffffff7f8c69da94

0xffffff808b20b590 : 0xffffff7f8c6a7722

0xffffff808b20b720 : 0xffffff7f8c6a01d3

0xffffff808b20ba00 : 0xffffff800affcb17

0xffffff808b20bae0 : 0xffffff800aff3e40

0xffffff808b20bb80 : 0xffffff800afe5f15

0xffffff808b20bc30 : 0xffffff800afe67d2

0xffffff808b20bf50 : 0xffffff800b23de23

0xffffff808b20bfb0 : 0xffffff800aef3e06

Kernel Extensions in backtrace:

com.apple.filesystems.smbfs(2.0)[8A68DA4E-715B-3B79-92A2-DC4769BB94DA]@0xffffff 7f8c68a000->0xffffff7f8c6dbfff

dependency: com.apple.kec.corecrypto(1.0)[DB137B94-65D2-32AF-B5BC-80A360E104C3]@0xffffff7f8 b3a5000

dependency: com.apple.kext.triggers(1.0)[A7018A2E-1C0C-37B8-9382-67786A396EAF]@0xffffff7f8b b65000

BSD process name corresponding to current thread: Finder

Boot args: 0x0

Mac OS version:

13B42

Kernel version:

Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64

Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393

Kernel slide: 0x000000000ac00000

Kernel text base: 0xffffff800ae00000

System model name: iMac12,1 (Mac-942B5BF58194151B)

System uptime in nanoseconds: 77987132276053

last loaded kext at 57238158668912: com.apple.filesystems.smbfs 2.0.0 (addr 0xffffff7f8c68a000, size 335872)

last unloaded kext at 325926069646: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f8b69a000, size 57344)

loaded kexts:

com.sophos.kext.sav 9.0.53

com.sophos.nke.swi 9.0.53

com.apple.filesystems.smbfs 2.0.0

com.apple.driver.AudioAUUC 1.60

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.iokit.IOBluetoothSerialManager 4.2.0f6

com.apple.driver.AppleUpstreamUserClient 3.5.13

com.apple.driver.AGPM 100.14.11

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.kext.AMDFramebuffer 1.1.4

com.apple.driver.AppleIntelHD3000Graphics 8.1.8

com.apple.driver.AppleHDA 2.5.3fc1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleMikeyDriver 2.5.3fc1

com.apple.driver.AppleThunderboltIP 1.0.10

com.apple.driver.AppleBacklight 170.3.5

com.apple.AMDRadeonX3000 1.1.4

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleSMCLMU 2.0.4d1

com.apple.driver.AppleHWAccess 1

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleLPC 1.7.0

com.apple.driver.AppleMCCSControl 1.1.12

com.apple.kext.AMD6000Controller 1.1.4

com.apple.driver.AppleIntelSNBGraphicsFB 8.1.8

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleIRController 325.7

com.apple.iokit.SCSITaskUserClient 3.6.0

com.apple.driver.AppleUSBCardReader 3.3.5

com.apple.driver.XsanFilter 404

com.apple.BootCache 35

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.iokit.IOAHCIBlockStorage 2.4.0

com.apple.driver.AppleUSBHub 650.4.4

com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9

com.apple.driver.AirPort.Atheros40 700.74.5

com.apple.driver.AppleFWOHCI 4.9.9

com.apple.driver.AppleAHCIPort 2.9.5

com.apple.driver.AppleUSBEHCI 650.4.1

com.apple.driver.AppleACPIButtons 2.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.0

com.apple.driver.AppleACPIEC 2.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0

com.apple.security.quarantine 3

com.apple.nke.applicationfirewall 153

com.apple.driver.AppleIntelCPUPowerManagement 216.0.0

com.apple.iokit.IOSurface 91

com.apple.iokit.IOSerialFamily 10.0.7

com.apple.iokit.IOBluetoothFamily 4.2.0f6

com.apple.driver.DspFuncLib 2.5.3fc1

com.apple.vecLib.kext 1.0.0

com.apple.iokit.IOAudioFamily 1.9.4fc11

com.apple.kext.OSvKernDSPLib 1.14

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.iokit.IOAcceleratorFamily 98.7.1

com.apple.iokit.IONDRVSupport 2.3.6

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6

com.apple.iokit.IOFireWireIP 2.2.5

com.apple.driver.AppleHDAController 2.5.3fc1

com.apple.iokit.IOHDAFamily 2.5.3fc1

com.apple.driver.AppleSMC 3.1.6d1

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.IOPlatformPluginFamily 5.5.1d27

com.apple.driver.AppleThunderboltEDMSink 1.2.1

com.apple.driver.AppleSMBusController 1.0.11d1

com.apple.kext.AMDSupport 1.1.4

com.apple.AppleGraphicsDeviceControl 3.4.12

com.apple.iokit.IOGraphicsFamily 2.3.6

com.apple.kext.triggers 1.0

com.apple.driver.AppleThunderboltDPOutAdapter 2.5.0

com.apple.driver.AppleThunderboltDPInAdapter 2.5.0

com.apple.driver.AppleThunderboltDPAdapterFamily 2.5.0

com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.0

com.apple.driver.AppleUSBHIDKeyboard 170.15

com.apple.driver.AppleHIDKeyboard 170.15

com.apple.iokit.IOUSBHIDDriver 650.4.4

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.0

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOUSBMassStorageClass 3.6.0

com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.0

com.apple.iokit.IOAHCISerialATAPI 2.6.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0

com.apple.driver.AppleUSBMergeNub 650.4.0

com.apple.driver.AppleUSBComposite 650.4.0

com.apple.driver.AppleThunderboltNHI 1.9.2

com.apple.iokit.IOThunderboltFamily 2.8.5

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.driver.mDNSOffloadUserClient 1.0.1b4

com.apple.iokit.IO80211Family 600.34

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOFireWireFamily 4.5.5

com.apple.iokit.IOUSBUserClient 650.4.4

com.apple.driver.AppleEFINVRAM 2.0

com.apple.iokit.IOAHCIFamily 2.6.0

com.apple.iokit.IOUSBFamily 650.4.4

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.TMSafetyNet 7

com.apple.security.sandbox 278.10

com.apple.kext.AppleMatch 1.0.0d1

com.apple.iokit.IOReportFamily 21

com.apple.driver.DiskImages 371.1

com.apple.iokit.IOStorageFamily 1.9

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 2.0

com.apple.iokit.IOPCIFamily 2.8

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

System Profile:

Model: iMac12,1, BootROM IM121.0047.B1E, 4 processors, Intel Core i5, 2.7 GHz, 4 GB, SMC 1.71f22

Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 512 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3230554638424353302D444A2D4620

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3230554638424353302D444A2D4620

AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.74.0-P2P

Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: ST31000528AS, 1 TB

Serial ATA Device: HL-DT-STDVDRW GA32N

USB Device: Hub

USB Device: IR Receiver

USB Device: Internal Memory Card Reader

USB Device: Hub

USB Device: Keyboard Hub

USB Device: USB/PS2 Wheel Mouse

USB Device: Apple Keyboard

USB Device: BRCM2046 Hub

USB Device: Bluetooth USB Host Controller

USB Device: FaceTime HD Camera (Built-in)

Thunderbolt Bus: iMac, Apple Inc., 25.1

And one more:

Anonymous UUID: 9C07E1AD-BF6A-B96B-4E34-A094BAD691E7

Tue Mar 11 16:44:11 2014

panic(cpu 2 caller 0xffffff802b8dbe2e): Kernel trap at 0xffffff7fac183633, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0x000000000074009b, CR3: 0x000000000fd7904d, CR4: 0x00000000001606e0

RAX: 0x000000000074009b, RBX: 0xffffff804b282968, RCX: 0x0000000003000000, RDX: 0xffffff804b282968

RSP: 0xffffff811cfda950, RBP: 0xffffff811cfdb1b0, RSI: 0x0000000000000000, RDI: 0xffffff804b282968

R8: 0xffffff811cfdb1c0, R9: 0x000000000000000c, R10: 0x0000000000000230, R11: 0x0000000000000040

R12: 0x0000000000000001, R13: 0xffffff811cfda988, R14: 0x0000000000740073, R15: 0xffffff811cfdb1c0

RFL: 0x0000000000010202, RIP: 0xffffff7fac183633, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x000000000074009b, Error code: 0x0000000000000000, Fault CPU: 0x2

Backtrace (CPU 2), Frame : Return Address

0xffffff811cfda5e0 : 0xffffff802b822fa9

0xffffff811cfda660 : 0xffffff802b8dbe2e

0xffffff811cfda830 : 0xffffff802b8f3326

0xffffff811cfda850 : 0xffffff7fac183633

0xffffff811cfdb1b0 : 0xffffff7fac1b4375

0xffffff811cfdb1f0 : 0xffffff7fac1a63e5

0xffffff811cfdb290 : 0xffffff7fac1ae11e

0xffffff811cfdb2f0 : 0xffffff7fac1ad91e

0xffffff811cfdb3f0 : 0xffffff7fac1b1e3d

0xffffff811cfdb490 : 0xffffff7fac187594

0xffffff811cfdb590 : 0xffffff7fac1912fd

0xffffff811cfdb720 : 0xffffff7fac189cff

0xffffff811cfdba00 : 0xffffff802b9fd007

0xffffff811cfdbae0 : 0xffffff802b9f4330

0xffffff811cfdbb80 : 0xffffff802b9e63d5

0xffffff811cfdbc30 : 0xffffff802b9e6c92

0xffffff811cfdbf50 : 0xffffff802bc3e363

0xffffff811cfdbfb0 : 0xffffff802b8f3b26

Kernel Extensions in backtrace:

com.apple.filesystems.smbfs(2.0.1)[CB54D39D-7687-3188-AE59-5B2AA4F5AD6A]@0xffff ff7fac174000->0xffffff7fac1bffff

dependency: com.apple.kec.corecrypto(1.0)[DB137B94-65D2-32AF-B5BC-80A360E104C3]@0xffffff7fa c128000

dependency: com.apple.kext.triggers(1.0)[A7018A2E-1C0C-37B8-9382-67786A396EAF]@0xffffff7fac 16f000

BSD process name corresponding to current thread: Finder

Mac OS version:

13C64

Kernel version:

Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64

Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953

Kernel slide: 0x000000002b600000

Kernel text base: 0xffffff802b800000

System model name: iMac13,1 (Mac-00BE6ED71E35EB86)

System uptime in nanoseconds: 27784420599567

last loaded kext at 21509776350191: com.apple.driver.AppleUSBCDC 4.2.1b5 (addr 0xffffff7fadcab000, size 20480)

last unloaded kext at 21569842648582: com.apple.driver.AppleUSBCDC 4.2.1b5 (addr 0xffffff7fadcab000, size 16384)

loaded kexts:

com.apple.filesystems.udf 2.5

com.apple.iokit.SCSITaskUserClient 3.6.6

com.apple.driver.AppleUSBODD 3.4.1

com.apple.filesystems.smbfs 2.0.1

com.apple.driver.AudioAUUC 1.60

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.ApplePlatformEnabler 2.0.9d1

com.apple.driver.AGPM 100.14.15

com.apple.driver.X86PlatformShim 1.0.0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.3f10

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.iokit.IOBluetoothSerialManager 4.2.3f10

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleHDA 2.6.0f1

com.apple.driver.AppleMikeyDriver 2.6.0f1

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleUpstreamUserClient 3.5.13

com.apple.driver.AppleThunderboltIP 1.1.2

com.apple.driver.AppleIntelHD4000Graphics 8.2.4

com.apple.GeForce 8.2.4

com.apple.driver.AppleSMCLMU 2.0.4d1

com.apple.driver.AppleLPC 1.7.0

com.apple.driver.AppleMCCSControl 1.1.12

com.apple.driver.AppleIntelFramebufferCapri 8.2.4

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.5.1

com.apple.driver.AppleSDXC 1.5.2

com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2

com.apple.driver.AirPort.Brcm4331 700.20.22

com.apple.driver.AppleAHCIPort 3.0.0

com.apple.driver.AppleUSBHub 666.4.0

com.apple.driver.AppleUSBEHCI 660.4.0

com.apple.driver.AppleUSBXHCI 670.4.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 2.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0

com.apple.nke.applicationfirewall 153

com.apple.security.quarantine 3

com.apple.driver.AppleIntelCPUPowerManagement 216.0.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.6

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOUSBMassStorageClass 3.6.0

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.3f10

com.apple.iokit.IOSerialFamily 10.0.7

com.apple.iokit.IOBluetoothFamily 4.2.3f10

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 2.6.0f1

com.apple.vecLib.kext 1.0.0

com.apple.iokit.IOAudioFamily 1.9.5fc2

com.apple.kext.OSvKernDSPLib 1.14

com.apple.nvidia.driver.NVDAGK100Hal 8.2.4

com.apple.iokit.IOSurface 91

com.apple.nvidia.driver.NVDAResman 8.2.4

com.apple.iokit.IOAcceleratorFamily 98.14

com.apple.driver.AppleThunderboltEDMSink 2.1.3

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleSMC 3.1.8

com.apple.driver.IOPlatformPluginFamily 5.7.0d10

com.apple.driver.AppleHDAController 2.6.0f1

com.apple.iokit.IOHDAFamily 2.6.0f1

com.apple.driver.AppleSMBusController 1.0.11d1

com.apple.iokit.IOAcceleratorFamily2 98.14

com.apple.AppleGraphicsDeviceControl 3.4.35

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6

com.apple.driver.AppleUSBHIDKeyboard 170.15

com.apple.driver.AppleHIDKeyboard 170.15

com.apple.driver.AppleThunderboltDPInAdapter 3.1.7

com.apple.driver.AppleThunderboltDPOutAdapter 3.1.7

com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7

com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5

com.apple.iokit.IOUSBHIDDriver 660.4.0

com.apple.driver.AppleUSBMergeNub 650.4.0

com.apple.driver.AppleUSBComposite 656.4.1

com.apple.driver.AppleThunderboltNHI 2.0.1

com.apple.iokit.IOThunderboltFamily 3.2.7

com.apple.iokit.IOEthernetAVBController 1.0.3b4

com.apple.driver.mDNSOffloadUserClient 1.0.1b5

com.apple.iokit.IO80211Family 630.35

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.6.5

com.apple.iokit.IOUSBUserClient 660.4.2

com.apple.iokit.IOUSBFamily 675.4.0

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 278.11

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.AppleKeyStore 2

com.apple.driver.DiskImages 371.1

com.apple.iokit.IOStorageFamily 1.9

com.apple.iokit.IOReportFamily 23

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 2.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Mac OS X (10.7.2), iTunes

Posted on Mar 11, 2014 6:59 PM

Reply

Answer 1

Mar 27, 2014 5:14 PM in response to Marvin Price1

This problem has temporarily been dealt with.

It proved all but impossible to get users to voluntarily use the default method for connecting to the server, which would automatically use SMB.

So I turned off SMB on every shared volume. Except for one that must unfortunately be used by a stupid archaic printer/scanner/PC combination.

I then set up each computer so if the user clicks on the server volume in the Finder SideBar, they will be logged in using AFP.

Since moving everything to AFP, no more mysterious kernel panics on the desktop clients.

Reply

Answer 2

Jul 1, 2014 3:24 PM in response to Marvin Price1

We are having the same problem, but unfortunately do not have the option of AFP. In our investigation we have gotten so far as to determine the problem lies with applications that create temporary files (Microsoft PowerPoint, Adobe Photoshop and InDesign, Apple Preview). It's an intermittent problem, so it has been hard to nail down.

But with Mac OS 10.9.4, the problem, at least so far in Preview, can be reproduce fairly consistently. If you open a pdf to modify, it will sit there all day, no problem. But as soon as you try to modify it, you can notice a temp file pop-up (in the Finder window), then seconds later, like 3-5, the system shuts down. I also noticed that trying to copy over an existing file with the same name can cause this as well.

We are out of options, and these servers are critical for our production workflows.

If anyone has found any kind of fix, it would be much appreciated if shared.

Reply

Answer 3

Jul 11, 2014 12:44 AM in response to ronb.pennwell

We have the very same problem here 😢 !

We have it on 3 different Mac's (2 new MacBook Pros, 1 2013 iMac), it started with 10.9.3 on one Mac but

now with 10.9.4 we have it on 3 Mac's. We use a NetApp file share connected with SMB (SMB2).

Alle Useres report that the where working with the File Share copying or replacing files bevor the Kernel Panic

happened. The Kernel Panic log is the same as posted on top of this page:

Kernel Extensions in backtrace: com.apple.filesystems.smbfs(2.0)....

Based on the info here and what the Useres told me I also think it could really be the SMB (SMB2) protocol 😢 !

My solution for now remove all aliasses and links to all shares and remount them using the cifs protocol wich connect with SMB1:

e.g. cifs://yourshreaddress.com

Please post here if this helps you also !

Cheers 😉

Reply

Answer 4

Jul 11, 2014 1:09 PM in response to Rolf Kocherhans

And "cifs://....." has actually helped? We tried it and still found the problem. It's always intermittent, but we are seeing it just as we had with standard "smb://....."

Thanks for responding though Rolf, as we've been wondering how prevalent this is, or if it was just something in our implementation in our environment.

Reply

Answer 5

Jul 11, 2014 1:43 PM in response to ronb.pennwell

ronb.pennwell wrote:

And "cifs://....." has actually helped? We tried it and still found the problem.

Hello Ron, we just tried this for the last two days (no problem so far), I can't say for sure that the problems are gone, give me a week

and I will report back !

Cheers 🙂

Reply

Answer 6

Jul 11, 2014 2:04 PM in response to Rolf Kocherhans

Ok Rolf, thanks.

We have had weeks at a time with no problems, then one day one of our three users having the problem would see it 3-5 times in one day. I suspect they must be doing something slightly different, or they're just very busy, we hadn't been able to reproduce what they do consistently. However I HAVE been able to on my system. With a PDF on the server and using Apple's Preview application to modify the files, I can get it to quit consistently. I've slept since then, so I need to reestablish exactly what I did. When I get it, I'll post it here.

Cheers

Reply

Answer 7

Jul 17, 2014 1:05 AM in response to ronb.pennwell

For me getting everyone to use AFP seemed to mitigate the problem for a while. I allowed SMB on shares again and things were quiet, only with the advent of 10.9.4 and the 14.4.3 version of Office all **** broke lose. Going to try the cifs and see if that helps.

I'm having a problem also where people are disconnected form the server, the finder crashes, and when they attempt to reconnect and start working on documents again, the document is locked and only restarting the server frees it up. I could just shut the service down and bring it back up, but I'm more comfortable restarting the server. Either way I have to kick all the users off.

Reply

Answer 8

Jul 17, 2014 1:29 AM in response to Marvin Price1

Just a little update 😉

I think our problem started also just with the combo "10.9.4 and the 14.4.3 version of Office", anyway since I

switched the 3 users which had the problem to cifs they report no kernel panics anymore !

If something different happens, I will report it here !

Cheers

Reply

Answer 9

Aug 26, 2014 11:55 AM in response to Rolf Kocherhans

The problem is back for me, on one maybe 2 computers.

Unfortunately users at this particular client report problems sporadically. I'm waiting to hear back from one user in particular before I start looking through her crash logs.

In any case, the problem is not fixed. It manifests itself particularly when users edit Word documents on the server. The client is running 10.9.4 and the server is 10.9.4. This morning this particular client has reported a complete system crash as was previously happening. She is using CIFS rather than SMB or AFP. I'm going to move her back to AFP..

Reply

Answer 10

Aug 26, 2014 2:07 PM in response to Rolf Kocherhans

Kernel Panics today:

Kernel Extensions in backtrace:

com.apple.filesystems.smbfs(2.0.2)[E043DE0F-9336-3C61-9C82-F029B430A3EB]@0xffff ff7fabb77000->0xffffff7fabbc2fff

dependency: com.apple.kec.corecrypto(1.0)[DB137B94-65D2-32AF-B5BC-80A360E104C3]@0xffffff7fa bb2b000

dependency: com.apple.kext.triggers(1.0)[A7018A2E-1C0C-37B8-9382-67786A396EAF]@0xffffff7fab b72000

Kernel Extensions in backtrace:

com.apple.filesystems.smbfs(2.0.2)[E043DE0F-9336-3C61-9C82-F029B430A3EB]@0xffff ff7f85e2c000->0xffffff7f85e77fff

dependency: com.apple.kec.corecrypto(1.0)[DB137B94-65D2-32AF-B5BC-80A360E104C3]@0xffffff7f8 3f2b000

dependency: com.apple.kext.triggers(1.0)[A7018A2E-1C0C-37B8-9382-67786A396EAF]@0xffffff7f83 f72000

BSD process name corresponding to current thread: Finder

Mac OS version:

13E28

Reply

Answer 11

Aug 28, 2014 6:26 AM in response to Marvin Price1

Apple please help us!!! i've the same problem with 30 iMac.

😟

Reply

Answer 12

dgretch

Level 1

4 points

Sep 17, 2014 7:49 AM in response to Marvin Price1

Came here to comment that I am seeing this same problem in many Macs in my environment. It happens particularly frequently with our new Mac Minis (6,2) running 10.9.4. We had previously deprecated smb1/cifs here because of issues with file-lock. Now that everyone is using SMB2, we are seeing frequent kernel panics. It is happening primarily in Adobe CS6 apps and MS Office in some cases. To date, we have found no viable fix

Reply

Answer 13

Sep 17, 2014 11:33 AM in response to dgretch

If you can, switch to AFP. I've given up. CIFS didn't help, but with AFP, all is quiet and my client's 30 or so Macs are happily communicating with the server with no kernel panics again.

Reply